Q1: Are you a manufacturer or a trading company?
A: We have our own factory in Dongguan, Guangdong Province.
Q2. What is the machine warranty?
A: One year. After the warranty, we still provide technical support to customer.
Q3. What is the production time while placing order?
A: Normally about 3-10 days.
Q4. What is the delivery time?
A: 10-20days after deposit.
Q5. Do your company deal shipping for customers?
A: Yes, A destination to us, we would ship worldwide.
Q6. Is the packing strong?
A: Yes. Adopts moisture-proof and shock-proof packaging which is suitable for long-distance transportation and various types of weather conditions. A full set of maintenance and operation manuals is included.
Q7. How about the machine installation and training?
A: 1) We provide training in our factory for free;
2} we support technical training online through videos or various online tools;
3) We can send technicians (engineers) to your factory for installation and training. You shall pay the round-trip air fare and accommodations, plus each technician charges USD100/per day.
Q8. Do you have machines in stock?
A: We have stock for standard model. We need 10-20days for customized models.
Q9. How can you assure the machines’ quality?
A: We have the strictly quality control department, we must debug and test the machines, save and keep pictures and videos, and we have clear checklist for spare parts.
Q10. What’s the payment term?
A: T/T 30% in advance, the balance shall be paid before delivery. We also accept payment by West Union or L/C at sight.
Q11. Do you accept factory visiting?
A: Warmly welcome for your visiting.
Q12. How many years are you in packaging field?
A: More than 14 years in paper bag and paper box machinery, from installation, drawing, design and export operations.
Q13. How many clients did you serve?
A:Our customers are around China local market and worldwide markets. We have agents in Turkey, South Africa, Brazil, India, Vietnam… …
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